Frequently Asked Questions

Frequently Asked Questions

What are Health Canada registered products? Most supplements sold on VivoPet carry a Health Canada registration number (NPN or DIN), meaning they have been reviewed for safety, quality, and efficacy. You can verify any product's registration on the Health Canada Natural Health Products Database.

Are these the same products sold at veterinary clinics? Yes. We carry the exact same veterinary-exclusive brands and formulas available at veterinary clinics across Canada, including Rx Vitamins, Aventix, Vetoquinol, and more.

Why are your prices lower than my vet clinic? As an online retailer, we have lower overhead costs than brick-and-mortar veterinary clinics. We pass these savings directly to you, offering competitive prices on veterinary-exclusive pet health supplements.

Do I need a prescription to buy these supplements? No. The supplements we carry are available without a prescription. However, we always recommend consulting with your veterinarian before starting any new supplement regimen for your pet.

Where do you ship? We ship across Canada.

How should I store these supplements? Store in a cool, dry place away from direct sunlight unless otherwise indicated on the product label. Some liquid supplements may require refrigeration after opening — check individual product directions.

What is your return policy? All sales are final. Returns are only accepted if an error was made on our part. Please contact us within 7 days of delivery if you believe an error occurred. See our full Returns & Refunds Policy for details.

How can I contact you? You can reach us by email at vivopet.ca@gmail.com or through our Contact page. We aim to respond to all inquiries within 24 hours.